Vlaams Mensenrechteninstituut

Making human rights accessible for all.

Website, registration- and case follow-up system for the Flemish Human Rights Institute.

Here's a quick summary of the project:

Background

The Vlaams Mensenrechteninstituut (VMRI) is a Flemish human rights body that promotes, monitors and protects human rights in Flanders. It addresses discrimination, advises on policies, and mediates complaints related to human rights violations.

The website is the main point of contact with the Flemish population. It needed a revamp by improving its Information Architecture, implementing its new brand identity, simplifying the reporting process, and including the Geschillenkamer. The Geschillenkamer is a dedicated entity that handles incoming human rights violation cases.

Results and outcomes

A platform that supports the Vlaams Mensenrechteninstituut in its daily efforts to educate the Flemish population about discrimination and human rights, and assist victims—whether by helping resolve their cases or at least be heard.

Our role

Research (Qualitative and Quantitative)

UX Design

Interaction Design

Prototyping

Usability Testing

Visual Design

Timeline

8 months (2024)

In partnership with

Ordina (Now Sopra Steria)

The project goals:

Vlaams Mensenrechteninstituut

How might we create tailored flows and templates to support case workers, content editors, and the Geschillenkamer in their way of working?

User-facing

How might we create a unified inclusive experience that helps visitors easily report a violation of their/other's (human)rights, get informed about human rights, and enable the Vlaams Mensenrechteninstituut to position itself as an authoritative organization?

Our approach:

Understanding the project context and business.
Goals:
- What is the current situation of the product or service?
- What is the future state of the product or service?
- What problems can we solve that would benefit the business and the customer?
- What problems are given priority to tackle in this project?
We performed various business workshops:
- Stakeholders / Scope / Goals / KPI's / Milestones / Risks
- Proto-Persona's
- Empathy Mapping
- Customer Journeys
- Priority Matrix
- Roadmap
Research and synthesis of behaviour and expectations of the users.
Evaluation:
- UX Audit & Accessibility Audit
- Analytics Analysis
Field Research:
- User Interviews
- Usability Testing
- "Competitive” Analysis
- “Market” Research
Insights:
- Outside-in journeys
- Business Objectives vs User
- Product Vision
Conceptual design of the solution.
Architecture:
- Information Architecture
- User and Task Flows
- Wireframing
Validation:
- Lo-Fi Concept
- Validation Workshops with key stakeholders
Visualisation and validation of the solution concept.
Visualisation:
- User Interface Design
- Prototyping
Validation:
- High-Fidelity testing with users
Functional documentation (components, screens and flows)
Development:
- Hand-Over documentation (Figma)
- Meeting Hand-Over